Privacy Policy

1. Introduction

‍Remittor Tech Solutions Inc. (“Remittor”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of visitors to our website www.remittor.ai (the “Website”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

2. Privacy Officer

‍We have designated a Privacy Officer responsible for ensuring compliance with this Privacy Policy and applicable privacy laws.
You may contact our Privacy Officer at:

Email: hello@remittor.ai
Address: Unit 4 9015, 120th Street, Delta, BC, V4C, 0E3, Canada

3. What Personal Information We Collect

3.1 Information You Provide Directly:

• Name and contact information (email, phone number, mailing address)
• Inquiry details and messages submitted through contact forms
• Information provided during consultations or service requests
• Financial information relevant to our advisory services (collected offline)

3.2 Information Collected Automatically:

• IP address and general location data
• Browser type and operating system
• Pages visited and time spent on our Website
• Referring website information
• Cookie and tracking technology data (see our Cookie Policy)

3.3 Information We Do Not Collect Through This Website:

• Banking details or account numbers
• Social insurance numbers or tax identification numbers
• Detailed financial transaction information
• Identity documents (these are collected offline when required)

4. How We Use Your Personal Information

4.1 Primary Purposes:

• To respond to your inquiries and provide requested information
• To provide advisory and consulting services
• To communicate with you about our services
• To improve our Website and services
• To comply with legal and regulatory requirements

4.2 Secondary Purposes:

• To send periodic updates about our services (with your consent)
• To analyze Website usage and improve user experience
• To detect and prevent fraud or unauthorized activities

5. Legal Basis for Processing

‍We process your personal information based on:

• Your consent (express or implied)
• Legitimate business interests
• Legal obligations
• Contractual necessity

6. When We Share Your Personal Information

6.1 We DO NOT share information collected through this Website with banks, regulatory bodies, or other service providers.

6.2 We may share your personal information in the following limited circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of others
• With professional service providers (lawyers, accountants) bound by confidentiality
• In connection with a business transfer (with notice to affected individuals)
• With third-party service providers who assist in website hosting, analytics, or communication services. These providers are contractually bound to protect your data and process it only for authorized purposes.
• We do not sell or rent personal information to any third party.

6.3 Information collected offline during service delivery may be shared with relevant financial institutions and service providers as necessary to provide our services, but this is governed by separate service agreements.

7. Data Storage and Security

7.1 Storage Locations:

• Personal information is stored in Canada and India
• We use secure, encrypted storage systems
• Access is restricted to authorized personnel only

7.2 Security Measures:

‍We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

7.3 Data Retention:

• We retain personal information only as long as required by law or for the purposes for which it was collected
• Marketing consent records: Retained until consent is withdrawn plus 1 year

8. International Data Transfers

‍As we operate from Canada, your data may be transferred to and stored on servers located outside your country of residence.
We take reasonable steps to ensure that your data receives an adequate level of protection.

9. Your Privacy Rights

‍Under PIPEDA, you have the right to:

9.1 Access: Request information about what personal information we have about you and how it’s being used.
9.2 Correction: Request correction of inaccurate or incomplete personal information.
9.3 Withdrawal of Consent: Withdraw your consent for the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions).
9.4 Complaint: File a complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us at hello@remittor.ai

10. Cookies and Tracking Technologies

‍We use cookies and similar tracking technologies on our Website. For detailed information about our use of cookies, please see our separate Cookie Policy.

Key Points:

• We use Google Analytics and other third-party analytics tools
• Some cookies are essential for Website functionality
• You can manage cookie preferences through your browser settings
• Marketing cookies require your consent

11. Third-Party Services

‍Our Website may contain links to third-party websites or integrate with third-party services.
This Privacy Policy does not apply to third-party sites or services. We encourage you to review the privacy policies of any third-party services you use.

Third-party services we use include:

• Google Analytics
• [List other specific third-party services]

12. Children’s Privacy

‍Our Website is not directed to children under 18.
We do not knowingly collect personal information from children under 18.
If we become aware that we have collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

‍We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
We will:

• Post the updated policy on our Website
• Indicate the effective date of changes

14. Breach Notification

‍In the event of a privacy breach that creates a real risk of significant harm, we will:

• Notify affected individuals as soon as feasible
• Report the breach to relevant authorities as required by law
• Take immediate steps to contain and remedy the breach

15. Contact Information

Privacy Officer:

Remittor Tech Solutions Inc.

Email: hello@remittor.ai
Mailing Address: Unit 4 9015, 120th Street, Delta, BC, V4C 0E3, Canada

Office of the Privacy Commissioner of Canada:
Website: www.priv.gc.ca
Phone: 1-800-282-1376